Privacy Policy

1. Introduction

 

1.1       Zenith Holdings Corporation (collectively “ZHC” or “us” or “our” or “we”) is the owner and operator of www.guardmypet.com and any related sub-domains (the “Service”).  This privacy policy (“Privacy Policy” or “Policy”) applies to the Service in its entirety but does not apply to entities that ZHC does not own or control.

 

1.2       ZHC is committed to the privacy and protection of information provided to us by our users. This includes any information provided to us through our Service, including any information submitted to us through various forms and through other mechanisms.  By using our Service you are accepting the privacy practices contained in this Policy.

 

1.3       The purpose of our Privacy Policy is to inform our users regarding the information that we collect, utilize, and share.  If you have any questions about our Privacy Policy, or our privacy practices in general, please contact us using the contact information provided below:

 

Zenith Holdings Corporation

Privacy, c/o ZHC Privacy Officer

Email: legal@zenithholdings.com

Phone: 800-516-7903

2. Information Collected About You

 

2.1       There are various types of information that ZHC collects about you when you register with, interact with, or otherwise use our Service.  Some of this information is provided voluntarily by you and other information is provided through automated processes under ZHC’s control.

 

2.2       Information Provided By You: In addition to personally identifiable information (“PII”) provided during the ZHC registration process (e.g. name, address, email, phone, etc.), you may also provide us PII during the following non-exhaustive list of representative classes of interactions on our Service:

 

a)      requesting an insurance quote for your pet on our Service;

b)      ordering products for your pet on our Service;

c)      requesting customer support and sending ZHC similar communications;

d)     making payments to ZHC for various offerings;

e)      signing up for ZHC email alerts, newsletters, and similar special offers;

f)       responding to ZHC surveys and other special information requests; and

g)      communicating with ZHC regarding our compliance with applicable law.

2.3       Information Provided Automated Processes: ZHC may automatically collect non-PII pertaining to you when you use our Service including, but not limited to, when you use our Service via mobile and other access devices. ZHC may use cookies, web beacons, log files and similar methods to collect non-PII:

 

a)      a cookie is data stored in a small text file on your local access device that contains data about you. The information in the cookie is used to uniquely identify you and other users of our Service. The cookie may contain a token linked to our databases in order to provide you an enhanced feature set. It identifies a particular user at a particular point in time. You have the option of resetting your browser to reject cookies. If you choose to do so some Service functionality may not be available to you;

b)      a web beacon is used to enable communications with third parties. It is a small image in an HTML page with all dimensions set to one (1) pixel.  Because of its insignificant size, it is not visible. It is used to pass certain non-PII anonymously to third-party sites, usually advertisers;

c)      a log file is a system created file that captures certain interactions between you and our Service.

 

2.4       Non-PII Reservation of Rights: ZHC reserves the right to adopt alternative methods for collecting non-PII consistent with the provisions of this Policy and without providing further notification to you, other than what is contained herein.

3. Implications Regarding Collected Information

 

3.1       Consent Regarding Data Storage and Transfer: your use of our Service implies your consent to have your PII and non-PII (“Data”) (i.e. any data provided by you to ZHC via our Service or through other mechanisms) stored, transferred and processed within the United States, or in any other country in which ZHC or its affiliates, subsidiaries or agents maintain facilities. By providing us with your Data and using our Service you consent to any such transfer of Data outside of your country of origin, in ZHC’s sole discretion.

 

3.2       Control and Access to Data: ZHC respects both the need for you to control your Data and our users’ need for sharing it with us. ZHC is diligent in ensuring that it has implemented appropriate administrative, technical, and physical safeguards to prevent the unauthorized or unlawful use of your Data, and to prevent any accidental loss, destruction, or damage to such information.

 

3.3       Use of Data Collected: ZHC is the sole owner of the Data (i.e. as represented by the aggregate content and arrangement of the information collected about you on our Service) and will not sell, rent or share the information collected in a manner that differs from what is disclosed in this Policy. ZHC collects this information in order to:

 

a)      provide you pet insurance quotes on our Service;

b)      allow you to order pet products on our Service;

c)      accomplish the objectives of our Service;

d)     provide you with a high quality user experience on our Service;

e)      offer you a personalized feature set on our Service; and

f)       improve our Service.

 

3.4       Sharing of Data in General: PII provided by you will not be shared with third parties, without your permission, for any purpose other than those enumerated below.  ZHC, in its sole discretion, reserves the right to share with third parties aggregated non-PII for the purpose of compiling information that is relevant to our business interests. ZHC, in its sole discretion, reserves the right to disclose any information that it obtains through our Service to appropriate governmental or regulatory authorities or governmental agencies, if required by law.  ZHC, in its sole discretion, may share any information collected, stored and processed, if it has a good faith belief that to do so is reasonably necessary to:

 

a)      enforce our Terms of Use ;

b)      detect, investigate and otherwise address fraud, security or technical breaches or related matters; or

c)      protect against imminent harm to the rights, property, or safety of ZHC, its users, or the public at large, as required or permitted by law.

 

3.5       Sharing of Payment Data: ZHC may share transaction information with our third party payment processor (“Payment Processor”) when you make purchases on our Service. The information shared with our Payment Processor is limited to the information required by our Payment Processor to complete the payment transaction. ZHC does not capture or store the financial information provided by you to our Payment Processor. ZHC only stores the results of said transactions as provided via notifications from our Payment Processor to us upon the completion of a payment transaction.

 

3.6       Sharing of Data with Other Third Parties: in addition to disclosing information to our Payment Processor, ZHC may disclose your personal information to other third-party service providers (“Providers”) who perform services on our behalf. Examples of such Providers may include, but are not limited to, pet insurance providers, pet product providers, data storage and web hosting companies, as well as consultants we may engage for various reasons. ZHC requires Providers to use and protect your personal information consistent with the provisions of this Policy.

4. Security of Information

 

4.1       Any information sent by you to ZHC through Internet e-mail outside of our Service may not be secure and is therefore done on a non-confidential basis and at your own risk.  Once such information is received, ZHC takes appropriate security safeguards to prevent its unauthorized use, alteration, disclosure or destruction. These safeguards include periodic review of our internal processes, and benchmarking of same with industry best practices.

 

4.2       Access to PII is restricted to ZHC employees, contractors, and agents on a need to know basis.  Such individuals are generally bound by confidentiality agreements and may be subject to termination and criminal prosecution should they fail to comply as required by said agreements and/or with the contents of this Policy.

 

4.3       Any payment information via our Service is protected via industry standard encryption protocols and said protocols are routinely updated against new threat instances.

5. Data integrity

 

5.1       ZHC processes PII only for the purposes for which it was collected and in accordance with the provisions in this Policy.  Reasonable steps are taken to ensure the quality of the PII that ZHC collects, processes, and stores.   ZHC depends on its users to keep their PII current and accurate.  ZHC conducts periodic reviews to ensure that only the PII required by our Service is captured and used consistent with the provisions of this Policy. The maintenance of data integrity is a joint collaborative effort between ZHC and our users.

 

5.2       ZHC may delete Data, from time to time, upon the request of an individual user.  ZHC requires that a user present proper credentials for authentication before honoring all such requests.  Good faith attempts are made to work with individual users regarding Data related issues.  ZHC reserves the right to refuse such requests when they prove unduly burdensome and/or are impractical. ZHC will not delete Data required to be kept by applicable law or Data otherwise required by ZHC for legitimate business reasons.

6. Choices Regarding PII

 

6.1       Should ZHC decide to use PII other than for the purpose originally collected, ZHC will do so only with your consent. You will be given the opportunity to opt out of any such use.  Should ZHC become involved in a sale, acquisition, or any form of transfer of some or all of its assets, then ZHC will provide notice to you before your PII is subject to a new or different privacy policy.

 

6.2       You always have the option of contacting ZHC should you have questions regarding your PII. Please contact ZHC using the contact information provided above.

7. Protecting Children

 

7.1       ZHC restricts the use of our Service to individuals of legal age and above.  ZHC does not knowingly collect or solicit PII from anyone under the age of 18, with or without parental consent. If you are a parent of a child under the age of 18 and you suspect that your child has registered on our Service, then you can request that any information provided be immediately deleted from ZHC’s database(s) by sending an email to: legal@zenithholdings.com, or by contacting ZHC via the contact information provided above. ZHC will promptly respond to any such notification, and upon verification, immediately delete the information in question.

 

7.2       No child under the age of 18 should attempt to register on our Service, or otherwise provide ZHC any PII including name, email address, phone number, physical address or any similar information.  The protection of children on the Internet is an important public policy concern—one that ZHC is committed to supporting.

 

8. Links

 

Our Service may contain hyperlinks to third-party websites that may collect or solicit information.   Our Privacy Policy does not cover information collected or solicited by these third-party websites.  ZHC is not responsible for the privacy practices of such sites.  ZHC users are encouraged to pay attention when they leave our Service and to read the respective privacy policies of each website that collects personally identifiable information. This Policy only applies to information provided by you to ZHC via our Service or through other mechanisms.

9. Enforcement

 

Because we are committed to protecting our users’ PII, ZHC conducts periodic reviews of our internal processes to ensure that we remain in compliance with this Policy.  We will cooperate with the appropriate authorities to resolve any user complaints regarding the transfer of PII. ZHC will initially try to resolve the complaint with the individual user. Formal complaints should be sent to ZHC using the contact information provided above.

10. Policy Changes

 

In the future, we may make changes to our Privacy Policy to reflect changes in our privacy practices and/or changes to our Service.  ZHC’s goal is to keep our users aware of what information we collect, use, and under what circumstances, if any, we disclose it. When changes are made to this Policy the “last updated date” will be modified accordingly. If changes are made to our Privacy Policy then ZHC will provide notification on our Website. In addition, further notification will be provided to users that have registered with our Service.

 

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